Privacy Policy

My Debt Plan Ltd is committed to protecting the privacy and security of your personal information.

This Privacy Notice describes how we collect and use personal information about you during and after your client relationship with us and your rights.

Personal data, or personal information, covers any information about an individual from which that person can be identified.

This notice does not form part of any contract with you. We may update this notice at any time.

Who is responsible for my data?

My Debt Plan Ltd is a “Data Controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained.

How can I contact you with questions or comments about how you use my data?

We have appointed a Data Protection Officer (DPO).

If you have any questions about this privacy notice or how we handle your personal information please contact

What information do we collect from you?

Personal information we collect will include your date of birth, full name, gender, address, email address, employment details, details of any dependants and your financial circumstances. In addition, we will also collect details of any assets, and outstanding debt liabilities. We will also use this information to confirm your identity and to comply with anti money laundering legislation.

We may require your consent to obtain information from a third party reference agency to obtain information about your financial situation, including information about your creditors, their status, outstanding balances and account numbers.

When you contact us by telephone, your call may be recorded for training and monitoring purposes. We also keep any e-mail, or any other form of electronic communication, to help us to manage your IVA.

How is your information used?

We will use your personal information

  • To prepare a financial statement of your finances
  • we have a legal or regulatory obligation to do so;
  • enable us to advise you if an IVA is an appropriate solution for your financial difficulties
  • prepare your IVA proposal for consideration by your creditors
  • monitor your ongoing compliance with your obligations once your IVA has been approved

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

The majority of our processing of your personal data is not based on consent however, where we do rely on your consent to process personal data, you have the right to withdraw this at any time. You can do this via phone, email or post.

How long will you keep my data for?

We will only retain your personal information for as long as necessary. For example, if you proceed with setting up a debt solution, we will normally keep your core data for a period of 6 years from the end of our relationship with you. We may however need to retain some information for a longer period where we need to comply with regulatory, legal, accountancy or reporting requirements. There may be some information however that we do not need to retain for this period of time and we may destroy, delete or anonymise it more promptly.

How do you keep my data secure?

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, inappropriately altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. We regularly review our information collection, storage and processing practices, including physical security measures.

Who has access to your information?

Your personal data will be shared with your creditors, their agents, debt collectors, bailiffs and solicitors dealing with the debts. This is key to allow us to provide the service we have agreed to provide you and also ensures that we comply with our regulatory obligations.

If your IVA is accepted then details of about you and Your IVA will be recorded on the Insolvency Register which is accessible by the public. The information we share includes your name, gender, date of birth and address. We have a legal obligation to supply this information.

From time to time we may have to share your information with regulatory bodies. These include the Institute of Chartered Accountants in England and Wales, the Information Commissioners Office or any other regulatory body or authority who may request certain information as part of their supervisory role. We are under legal and regulatory obligations to provide this. We may from time to time need to instruct solicitors to assist with the administration of your IVA or to assist us with legal, regulatory and contractual obligations.

If you enter into a service jointly with another person (for example, interlocking Individual Voluntary Arrangements), your personal information and any information about the service provided to you will be shared with the other person.

Do you share my personal details with third parties?

We may pass your information to our third party service providers, with  purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

How can I access my data?

You have the right to ask for a copy of the information Debtfree4me Ltd hold about you. This is often called a “Data Subject Access Request” and this will be provided to you on request without charge. If you require a copy of the information, please email: or write to us at: Debtfree4me Ltd, 2nd Floor, Blenheim Court, Cheadle. SK8 2JY

Do you use cookies?

We use cookies and similar technologies to remember you and your preferences and improve your experience whilst using our website.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Is any of my data transferred outside of the EEA?

Our services are only provided to individuals in the United Kingdom. We will not transfer any personal information we hold about you outside of the UK.

How will I find out about any changes in how you use my data?

We reserve the right to update this privacy notice at any time, and we will make you aware when we make any substantial updates that would affect your rights

Paul George is authorised to act as an Insolvency Practitioner in the UK by the Institute of Chartered Accountants of England and Wales. is a trading style of My Debt Plan Ltd
Registered address 2nd Floor Blenheim Court, Cheadle, Cheshire, England, SK8 2JY Company Registered in England and Wales Number 10992838 Data Protection ZA550350

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To find out more about managing your money and getting free advice, visit Money Helper.